Common Questions

Answers to the questions our prospects ask before signing up.

Plain-English answers to the five objections we hear most often — pricing, scope flexibility, turnaround, agency vs. IT positioning, and contract length.

FAQ

The top five things prospects ask

Click any question to see the answer. No fluff, no jargon.

Three monthly retainer bundles are listed on /pricing — Starter ($750/mo), Growth ($1,500/mo), and Premium ($2,500/mo) — each with a fixed hours budget and clear deliverables. Retainers keep budgeting predictable instead of every change becoming a surprise invoice. For one-off projects or anything outside the standard tiers, reach out and we'll scope a tailored quote for your situation.
Bundles are designed to flex, not lock you in. You can scale up or down, swap one service for another, and roll unused hours into the next month. If your priorities shift because the business shifted, the engagement shifts with it — you're never trapped doing work that no longer fits.
Kickoff happens within about a week of signing. Starter websites typically go live in 2–3 weeks. IT tickets on retainer are usually handled the same day, often within hours. Brand assets ship against defined milestones so you always know what's due when.
Neither-and-both. One team handles the tech side and the creative side, so the website, the laptop, and the brand content stop being three separate relationships to manage. Less handoff, less finger-pointing, fewer tabs open — and the work speaks for itself on /portfolio.
Monthly retainers are month-to-month — no long-term lock-in, cancel anytime with notice. For one-off builds (a single website, a brand kit, a project with a defined end), we quote as a fixed project instead of a retainer. You're paying for work that fits, not a subscription you can't get out of.
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